Skip to Content

Privacy Policy

For River Solutions Sàrl

Last Updated: October 5, 2025

This Privacy Policy explains how River Solutions Sàrl (“Company,” “we,” “us,” or “our”) collects, uses, and protects personal data when you use the River software applications (“Software”) and related services.

We are committed to protecting your privacy and complying with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

1. Data we Collect

a. Information you provide

We may collect information you provide directly to us when you:

  • Visit our website
  • Request a trial license
  • Subscribe to or renew your license
  • Contact our support team or send feedback
  • Make a payment or request billing information
  • Subscribe to newsletters or marketing communications

This may include:

  • Name and contact details (e.g., email address)
  • Billing and payment details (processed securely through third-party providers)
  • Any other information you voluntarily provide

b. Information collected automatically

When you install or use River applications, we may automatically collect:

  • Technical data such as operating system, device ID, and software version
  • Usage data such as login times, performance metrics, and feature usage
  • License verification data (for subscription and activation purposes)

We use this data to improve performance, ensure license validity, and provide technical support.

c. Information we do not collect

We prioritize your privacy. None of the modeling data you process with River applications is collected or stored by us. This means no one can access your models, datasets, or any other content you create or manipulate using the Software.

This includes:

  • Data processed by the River application
  • Description of the models you create with River
  • Content of the workbooks that are used as containers for River models

2. How we use your data

We use personal data for the following purposes:

  • To provide and maintain your River application subscription
  • To manage billing and payment processing
  • To communicate important updates, such as version changes or account notices
  • To offer technical support and respond to inquiries
  • To improve, optimize, and personalize the Software
  • To comply with legal obligations or enforce our terms

We do not sell or rent your personal data to third parties.

3. Legal basis for processing

Under GDPR and Swiss law, we process personal data only when one or more of the following applies:

  • You have given consent (e.g., by creating an account or subscribing)
  • Processing is necessary to perform a contract with you
  • We have a legal obligation to do so
  • It is in our legitimate interest (e.g., improving the Software or preventing fraud)

4. Data storage and security

We store your data on secure servers and take appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse.

Data is retained only as long as necessary for the purposes stated in this Policy or as required by law.

5. Data sharing

We may share limited personal data with:

  • Payment processors for billing and subscription management
  • Cloud service providers for secure data hosting
  • Customer support platforms for issue tracking and assistance

All such partners are bound by confidentiality and data protection agreements.

6. International transfers

If personal data is transferred outside Switzerland or the European Economic Area (EEA), we ensure that adequate safeguards (such as the EU Standard Contractual Clauses) are in place to protect your information.

7. Your rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your data (“right to be forgotten”)
  • Restriction: Request limitation of data processing
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing, including direct marketing
  • Withdrawal of consent: Withdraw consent at any time (where applicable)

To exercise any of these rights, contact us at: info@river-solutions.com

8. Cookies and analytics

River applications and website may use cookies or similar technologies for authentication and analytics.

Analytics data is used only to improve the performance and usability of the Software.

9. Data retention

We retain your data for as long as:

  • You have an active subscription, and
  • Necessary for accounting, legal, or compliance purposes.

After termination or expiration of your account, we delete or anonymize data unless retention is required by law.

10. Changes to this policy

We may update this Privacy Policy periodically.

Any significant changes will be communicated through the Software or by email.

The updated version will include a new “Last Updated” date and will take effect immediately upon posting.

11. Contact us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us:

River Solutions Sàrl

Geneva, Switzerland

Email: info@river-solutions.com

Website: www.river-solutions.com

By using River applications and related services, you acknowledge that you have read and understood this Privacy Policy.